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Here at KG Collections, we want you to love your purchase, and we’re committed to making your shopping experience as easy and enjoyable as possible. We understand that sometimes things don't work out as planned and if for any reason you need to return or exchange an item, we’ve outlined our simple and straightforward policy below. If you have any questions, don’t hesitate to reach out—we’re here to help!

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• Custom/personalised items are non-returnable unless faulty or damaged.

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• Faulty, Damaged, or Incorrect Items: You are entitled to a refund or replacement if the item is faulty or not as described. and we will reimburse return shipping costs once the item has been received by us​.

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• Returns must be made within 30 days of purchase.

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• Please retain proof of postage when returning an item to us.

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• Return Due to Buyer Error or Change of Mind: The buyer will be responsible for the return shipping cost.​​​​​​

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• Customer Support: If you have an issue with an order, have any questions or need any assistance, please contact us.